Shipping Policy

Shipping Policy of Lunessa Toronto

Below is the estimated delivery time for all our shipments:

  • Once an order is placed, we need 1-3 business days to process the order. During the week, this typically takes one business day, but if you order on Friday evening or over the weekend, it may take a little longer.
  • After processing, your order will be shipped, and the average delivery time is 7-14 business days.

We strive to make the ordering and delivery process as user-friendly as possible for our customers. However, if you have any questions or comments, please don’t hesitate to contact our customer service. Below, we explain how your order is processed and delivered.

Placing an Order: The ordering process at Lunessa Toronto is simple. First, go to the product page, add the desired product to your cart by clicking the black "Add to Cart" button. Check if you have selected the correct variants. If everything is in order, proceed to checkout by clicking "Proceed to Checkout." On the information page, enter the correct address details and click "Proceed with Shipping." On the "Shipping" page, you can review the entered address details. Please note that every shipment is shipped completely free of charge. Click "Proceed to Payment" and select your preferred payment method. On [webshop name], all payment options are SSL encrypted, ensuring a secure payment environment. Pay with credit card (AMEX, Mastercard, Maestro, Visa), bank transfer, EPS, or direct payment. Click "Complete Order" and follow the instructions on the selected payment page. If any issues arise, you can always contact us.

Shipping Costs: We cover the shipping costs for every order. All our products are shipped 100% for free, with no minimum order quantity.

Shipping Your Order: Have you found the perfect look or accessory on our website? We strive to process and ship your order as quickly as possible. To maintain fair prices, we collect packages in large quantities and ship them once the minimum amount has been reached. We hope for your understanding and cooperation in contributing to a better and healthier world.

We do our utmost to ship your order as soon as possible. Please contact us via email if you want to ensure your order ships today. Our service team will gladly advise you on the right solution.

Free Shipping

Free premium delivery with every order (incl. Track & Trace)

Money Back Guarantee

Lunessa offers a 30-day cooling-off period. Not satisfied? Money back!

Secure Payment

At Lunessa Toronto, you can pay securely and easily with any bank

Customer Support

Our customer service will help you within 24 hours on office days